Frequently asked questions
Have another question? Write to us and we will reply within 24 hours.
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For stress, NEUROS Calm, with a few minutes of red light in the evening. For focus, NEUROS Focus, with games on a tablet. For eyes tired from screens, NEUROS Amber. For infrared light sessions at home, NEUROS Flow, following a protocol set with a specialist. Write to us below and we will help you choose.
They are wellness products for daily use. If you have a medical condition or follow a treatment, talk to your doctor first.
Yes. For NEUROS Calm, Focus and Flow, a Biohack Tech specialist recommends the right programme. For NEUROS Flow, the protocol is set at your first consultation.
The headset and the technology are the same. The difference is how many zones you can activate in one protocol: 1, 4 or 13. Each configuration has its own price, shown on the product page.
Offers
With 2 NEUROS Calm, NEUROS Focus or NEUROS Flow products in your cart, you get 10% off. With 3 or more, you get 20% off. You can mix products or buy several of the same one. The discount applies to NEUROS Calm, Focus and Flow. It shows automatically in the cart.
In every 3 pairs of NEUROS Amber in the same order, one is free. You can mix the frames. It applies automatically in the cart and adds up with the 20% discount on the other products.
Payment and delivery
By card, online, through Stripe, or by bank transfer. Your card details stay with Stripe. With a bank transfer, we prepare your order once the payment reaches our account.
Yes. All prices are in lei, with 21% VAT included.
Delivery is free in Romania. We prepare your order within 1-3 days of payment, and shipping usually takes 2-5 days.
Yes. At checkout, choose “Company” and fill in the company details. The invoice is issued to the company.
Returns and warranty
Yes. You have 14 days from delivery to withdraw from the contract, for any reason. You can do it online, on the withdrawal page.
The 2-year legal guarantee of conformity. The details are on the warranty page.
About us
NEUROS EUROPE S.R.L., VAT number 50323873, Str. N. D. Cocea, nr. 10, Sibiu, jud. Sibiu, România. Biohack Tech is the online shop.
Through the form below, at contact@biohack-tech.ro or at +40 757 890 707. We reply within 24 hours.